We are currently recruiting for a Deputy Quality Patient Safety and Commissioning Manager to work within our prestigious institutes based near Russell Square. This is a temporary role starting Monday 18th June for 6 months.
- Develop policies and procedures in own work function with an impact on the wider organisation, as required.
- Take lead responsibility for a distinct portfolio of work that contributes to the production of a defined range outcomes and outputs for the post holder and their direct reports.
- Contribute to performance improvement, taking a lead for identified areas where agreed.
- Provide coordination of and participate in relevant internal and external working groups and provide advice, expertise and support where requested
- Provide relevant and timely specialist advice and guidance on own portfolio
- Management of a risk and issues tracking mechanism and its proactive resolution and escalation processes.
- Work with Senior Management Team to effectively plan, and flex, the human resources available within the team, making recommendations to the Senior Management Team in regards to how to effectively utilise resources available to deliver on the business plan and target operating model.
- Build relationships with stakeholders across the geography to ensure that the work of the Team is based on partnership and collaboration.
- Driving and developing effective relationships with relevant national bodies.
- Support the development of the planning cycle and methodology which aligns with NHS and HEE planning cycles.
- Build a collaborative working environment and an innovative culture with the focus on improving the quality of patient care.
- Promote equality and diversity and the reduction of inequalities in all the activities of the Team.
- Support senior management in the annual business planning cycle
- Being responsible for the development of detailed plans for areas of the business plan relevant to the portfolio.
- Support the wider management team in carrying out reviews of business processes or business events – making recommendations for development and change.
- Contribute to short, medium and long term business plans, achieving quality outcomes.
- Contribute to the development of an integrated approach to, service or initiative management.
Behaviour and Values
- Uses plain language when carrying out duties.
- Role models behaviours and values in line with the NHS Constitution
- Treats everyone equally, with respect and dignity
- Constructively challenges and accepts constructive challenge from others
- Shares knowledge and information
- Actively listens to others
- Actively promotes change and improvement
- Organised, systematic and tenacious approach to developing and progressing objectives
- Takes responsibility for own actions and behaviours
- Interest in and commitment to the NHS and wider healthcare
- Able to motivate and inspire others
- Able to influence and motivate colleagues in organisations providing education and training across the Region
- Able to contribute effectively to management team
- Flexible approach to work
- Commitment to promoting diversity and equal opportunities
- Self-motivated and able to work on own initiative with minimum supervision
- Resilience, tolerance and acceptance of constructive criticism
- Able to develop credibility with colleagues and members of professional groups
- An attitude focused on delivery.
- Demonstrate initiative and autonomy where appropriate.
- Flexible approach to working arrangement including, hours and location.
- Ability to remain calm when dealing with urgent matters or working under pressure.
Skills and Abilities
- Develops partnerships with a range of internal and external stakeholders and actively develops and maintains these. Is an active and valued participant in development groups.
- Encourages best practice across the organisation with appropriate use of networks
- Ability to prioritise own work effectively and be able to direct the activities of others assuming line management responsibilities for a business area
- Strong verbal and written communication skills
- Strong influencing, negotiation and advocacy skills
- Ability to build and maintain effective working partnerships with a broad range of internal and external stakeholders
- Ability to solve problems and make decisions where a range of possible actions may be available, or no precedent exists
- Ability to prioritise own work effectively and to direct the activities of others
- Ability to exercise high levels of diligence when assessing and preparing documentation
- Ability to work to tight and often changing timescales
- Ability to adapt effectively to evolving priorities
- Ability to network with colleagues over a wide range of professional disciplines and sectors
- Ability to travel between multiple locations both within the Region, and nationally
- Excellent verbal communication and influencing skills including the ability to establish an effective rapport quickly with staff/stakeholders at all levels, gaining trust and respect.
- Excellent English language skills written, including the ability to write concise, analytical and well-constructed reports, presentations and committee papers, and to draft and edit guidance documentation.
- Strong analytical, organisational and problem-solving skills and the ability to discern trends from either quantitative or qualitative data.
- Ability to receive a verbal brief and initiate a work stream from this brief with ease.
- Ability to deputise for their direct line manager as required/instructed.
- Ability to receive and promulgate highly complex, sensitive and contentious information about quality issues ensuring this is in line with information governance requirements, whilst maintaining the confidentiality of individuals and institutions / organisations as appropriate.
- Ability to work as a team, and to work flexibly.
- Ability to manage and to prioritise workload for a team of staff.
- Ability to pay attention to detail and accuracy in all aspects of the job.
- Ability to use standard computing tools, including Microsoft Office, Outlook and the internet.
- Ability to recognise when work is of a confidential nature and the implications of confidentiality for how work is carried out.
- Ability to understand and act on the principles of diversity and equality.
- Ability to negotiate on difficult and controversial issues including performance and change.
- Ability to analyse complex facts and situations and develop a range of options
Experience and Knowledge
- Knowledge and understanding of education and training systems and structures in health care
- Experience of chairing meetings and facilitating groups
- Experience and understanding of evaluating, measuring and reporting on performance and impact, drawing on complex information from a variety of sources
- Record of delivering successful projects
- Experience of formal project management methodology, such as PRINCE
- Understanding of NHS systems and structures
- Experience in a health related, or higher education, environment
- Experience of using computers including basic Microsoft Office software, databases, and reporting tools.
- Experience of working within a complex organisation, preferably within the UK health/public sector
- Experience of recruiting, developing and managing staff, including appraisal.
- Experience of project management and coordination of administrative-type processes.
- Experience in the utilisation of computer systems to support the reporting of performance indicators.
- Experience of using performance indicators in order to discern trends across a large geographical area in order to inform quality improvement.
- Experience of working within a regulated framework/organisation.
- Experience of working within a high profile team, with regular and direct access to senior management.
- Experience of representing senior managers at high profile meetings with high profile colleagues.
- Experience of supporting the improvement of quality within a health, and or, social care setting.
- Experience of producing guidance and documentation.
- Must have an understanding of the background to and aims of current healthcare policy in London and the South East and England and appreciate the implications of this on organisational structures and stakeholder engagement
- Must have an understanding of the principles and values of the NHS Constitution and a commitment to delivering on these in all aspects of the role.
- Should have an appreciation of the role and responsibilities of Health Education England and its predecessor organisations
- Previously responsible for a budget, and working knowledge of financial processes
Qualifications and Education
- Extensive knowledge of healthcare management or commissioning, acquired through degree level qualification in relevant subject or equivalent experience or training
- Plus further specialist knowledge or experience gained from a postgraduate level qualification in a relevant subject or equivalent experience in relevant field
Vital Experience of the following is needed
- Be able to be autonomously
Prior to commencement, ALL temporary workers must be vetted to Baseline Personnel Security Standard (BPSS – Excluding DS). All Managers must request a DBS if this is required for the role. The agency will review the status of each candidate and complete the check if not already in place.
Working hours – Full time role working 37.5 hours per week
Pay rate - £19.09 per hour holiday pay