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Vacancy Details

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Location: London
Position: Administration
Salary: £10.89 per hour plus holiday pay
Date Posted: 13 June 2018
Vacancy Type: Temp
Job Description:
We are currently recruiting for a Receptionist to work within our prestigious institutes based at Crawley Hospital . This is a temporary role starting as soon as possible.
Job Purpose

To deliver an effective and competent level of clerical support and consistently deliver a ‘client-focused’ service which promotes good customer service and effective working relationships
The job description and person specification are an outline of the tasks and responsibilities required of the role.  The job holder will carry out any other duties as may reasonably be required by their line manager

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation
Main Duties and Responsibilities
Act as receptionist/first point of contact for the department, deal with routine enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate

Answer telephone calls, taking messages and passing on accurately to the relevant departments/person

Ensure that general office supply levels are monitored

Responsible for sorting of all incoming post and ensure distribution to the relevant departments, and to ensure that all out going post is documented.  To send post recorded delivery when requested

Promote the image of the department, checking that notices and leaflets are up to date and well presented

Ensure that all complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to appropriate manager as required

Photocopying and word processing documents, letters, emails and reports when required. The post holder must have a standard level of keyboard skills and able to use Microsoft Office programmes

Able to work on own initiative, prioritising work, within defined policies and procedures to set timescales

Have a flexible/adaptable approach to their work in order to meet various deadlines
Responsible for organising meetings as requested, including bookings in Outlook calendars and planning any administrative work as required

Demonstrate office systems and department requirements to new starters

Inputting into, monitoring and printing reports from computerised systems

Undertake Research and Development as directed

To carry out other appropriate delegated duties as required
Knowledge, Training and Experience

Educated to GCSE level A-C in 3 relevant subjects including maths and English or significant equivalent previous proven experience.

Previous experience of working in an administrative environment using computerised data systems.

Experience of working in a health care environment.

Awareness of a range of Health Services provisions.

Working knowledge of Microsoft Office including Word and Excel.

Knowledge of NHS issues.

Understanding of Data Protection legislation.
Communication Skills
Clear communicator with good writing, data entry and telephone skills ensuring accuracy.

Ability to work effectively as part of a team.

Problem solving skills.
Able to work on own initiative, organising and prioritising own workload to set deadlines.
Pay rate - £10.89 per hour plus holiday pay
Working hours - 30 hours per week
This role is to start as soon as possible so please only apply if your are available to start immediately
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