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Vacancy Details

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Location: London
Position: Administration
Salary: £14.28 per hour plus holiday pay
Date Posted: 03 December 2019
Vacancy Type: Temp
Job Description:
We are currently recruiting for a Customer Services Assistant to work within one of our prestigious institutes. This is a temporary full time position, starting ASAP. 

Job Summary:   

  • Provide a friendly, welcoming and efficient service in acting as the first point of contact for the department’s visitors and callers and to undertake a range of other administrative tasks
  • To be the first port of call for visitors and callers to Housing Services and to deal with them in a friendly and efficient manner ensuring that enquiries are dealt with promptly and professionally, directing complex enquiries as appropriate.
  • To provide basic information about housing issues to current and prospective students, signposting or booking appointments as needed, in order that service users are informed about their options.
  • To provide guidance to current and potential users of the Housing Database, and to process student and landlord registrations, ensuring that users are getting the most out of the database.
  • To update and maintain advertisements on the Housing Database, and proactively liaising with landlords, to ensure that mandatory information is kept up to date, and making suggestions in order to improve the potential of advertisements.
  • To maintain the office calendar, booking advice appointments for students and staff members, and confirming appointments in advance, to ensure that the Advisors’ time is used efficiently.
  • To file and archive a wide range of paper and electronic information, so that information is easily accessible and well-organised.
  • To provide administrative assistance to the team, such as sending mailshots, restocking stationary, collating statistics and updating materials, to ensure the smooth running of the department.
  • To maintain an awareness of the activities carried out by the Accommodation & Hospitality Team and Student Homes teams, and dealing with enquiries for these teams as needed, in line with our office’s aim of being a single point of access for accommodation.
  • To actively follow and promote the University of London policies, including the University's Dignity at Work and Equal Opportunities Policy and actively promote these wherever possible.
  • To maintain an awareness and observation of fire and health and safety regulations.
Working contract - ASAP-  Full Time contract 
Pay rate - £14.28 per hour plus holiday pay
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